Build the foundation for understanding utility department performance management and how objectives are converted into measurable KPIs.

Develop the ability to monitor utility energy consumption, efficiency, losses and energy-related operating costs.

Learn how to evaluate boiler and steam-system performance using operational, efficiency, steam-quality and distribution indicators.

Understand how operational and efficiency indicators can be used to evaluate chillers, cooling towers and industrial cooling performance.

Develop practical skills for evaluating compressor performance, compressed-air energy consumption, system losses and air quality.

Understand how water consumption, treatment performance, chemical use, recovery and compliance can be monitored through practical KPIs.

Develop a structured approach to measuring maintenance effectiveness, equipment reliability, safety performance and compliance.

Learn how reliable data, cost indicators and structured reporting support effective utility performance management.

Bring the complete KPI management process together through dashboards, gap analysis, corrective actions and target-achievement strategies.