FAQs

There are a few common reasons your payment may not go through:

💳 Incorrect payment details – Please double-check your card number, expiry date, and CVV code.

🏦 Bank restrictions – Some banks block international or online payments by default. Contact your bank to enable them.

💰 Insufficient funds – Make sure you have enough balance or available credit.

🌐 Network or browser issue – Try refreshing the page, clearing your cache, or using a different browser or device.

⚠️ Payment gateway declined – Occasionally, our payment processor may decline a transaction for security reasons. Try another card or payment method.

If you’ve verified all the above and the issue continues, please contact our support team with your payment attempt details (without sharing sensitive card info). We’ll help you complete your enrollment quickly.

We’re sorry to hear that you’d like a refund! Please follow these steps to request one:

🧾 Check our refund policy – Make sure your purchase qualifies (for example, within the allowed refund period and not after course completion).

📩 Contact our support team – Send an email to admin@fotepur.com or use the Contact Form on our website.
Include your order number, course name, and the reason for your refund request.

💼 Review & approval – Our team will review your request and respond within 3–5 business days.

💳 Refund process – Approved refunds will be returned to your original payment method.

🕒 Note: Refunds are not available for downloaded materials, completed courses, or payments made outside our official system.

Redeeming a coupon is quick and easy! Just follow these steps:

🎓 Choose your course – Go to the course page you want to enroll in.

🛒 Click “Buy This Course” or “Add to Cart.”

💬 Enter your coupon code – On the checkout page, you’ll see a box labeled “Have a coupon?” or “Enter coupon code.”

✅ Apply the code – Type or paste your coupon code, then click Apply Coupon.

💳 Complete your payment – The discount will appear automatically, and you can proceed to checkout.

💡 Tip: Make sure your coupon code is valid and not expired. Some coupons work only for specific courses or during promotional periods.

Yes! If enabled, you’ll see options like bKash, Nagad, or Rocket at checkout. Follow the instructions to complete your payment.

After enrolling, go to your Dashboard → My Courses, select your course, and click Start Course to begin learning.

Yes! Once you complete all lessons and quizzes, you’ll automatically receive a digital certificate that you can download or print.

Yes, our platform is fully responsive. You can access your courses anytime using your phone or tablet.

Unless stated otherwise, you get lifetime access to your enrolled courses — learn at your own pace.